tag:status.propelsoftware.com,2005:/historyPropel Status - Incident History2024-03-28T20:55:12-07:00Propeltag:status.propelsoftware.com,2005:Incident/203519732024-03-25T20:00:02-07:002024-03-25T20:00:02-07:00Scheduled Maintenance: Heroku Server Maintenance<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>20:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>19:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>08:37</var> PDT</small><br><strong>Scheduled</strong> - To coincide with our Winter '24 Update 1 release (8.45), Propel Software is performing a scheduled maintenance on our Heroku server beginning at 7pm PDT, Monday, March 25th. This is a minor fix to improve Propel Export and PDF Generation Service and will have a brief downtime. We apologize for any inconvenience. For more information, or if you have any questions, please contact the Support Team at support@propelsoftware.com.</p>tag:status.propelsoftware.com,2005:Incident/194430762023-12-14T22:02:09-08:002023-12-14T22:02:09-08:00Emergency Maintenance: Heroku Server PDF Generation Hardware Upgrade<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>22:02</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>21:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>14:29</var> PST</small><br><strong>Scheduled</strong> - Propel Software is performing an emergency maintenance on our Heroku server PDF Generation beginning tonight, Thursday, December 14th, at 9pm PST. This is a minor maintenance to upgrade available hardware resources for PDF generation but will have a short downtime associated with the process. We apologize for any inconvenience. For more information, or if you have questions, please contact the Support Team at support@propelsoftware.com.</p>tag:status.propelsoftware.com,2005:Incident/193391292023-12-06T07:30:58-08:002023-12-06T07:31:23-08:00PDF Generation Down<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>07:30</var> PST</small><br><strong>Resolved</strong> - Propel PDF Generation using templates outage has been resolved. Engineers are working with the service provider to investigate the root cause and work towards preventing this problem in the future.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>16:43</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>12:20</var> PST</small><br><strong>Investigating</strong> - A third-party service is responding with a Bad Gateway Error which is affecting Propel PDF Generation using templates. Engineers are currently working with the service provider to resolve the issue as quickly as possible. As we have improved timelines and information we will update our status page.</p>tag:status.propelsoftware.com,2005:Incident/186452162023-09-29T22:00:23-07:002023-09-29T22:00:23-07:00Scheduled Maintenance: Heroku Server Maintenance<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>21:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>12:18</var> PDT</small><br><strong>Scheduled</strong> - To coincide with our Summer '23 Patch 1 release (8.24), Propel Software is performing an immediate maintenance on our Heroku server beginning at 9pm PDT, Friday, September 29th. This is a minor fix to update a cloud file storage service and will have a brief downtime. We apologize for any inconvenience. For more information, or if you have any questions, please contact the Support Team at support@propelsoftware.com.</p>tag:status.propelsoftware.com,2005:Incident/185783822023-09-26T19:00:15-07:002023-09-26T19:00:15-07:00Scheduled Maintenance: Heroku Server Maintenance<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>19:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>18:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>09:43</var> PDT</small><br><strong>Scheduled</strong> - To coincide with our Summer '23 Update 1 release (23R6), Propel Software is performing scheduled maintenance on our Heroku server beginning at 6pm PST, Tuesday, September 26th. This is a minor release to update some hosted services and will have a short downtime. We apologize for any inconvenience. For more information, or if you have any questions, please contact the Support Team at support@propelsoftware.com.</p>tag:status.propelsoftware.com,2005:Incident/179784882023-07-28T19:00:09-07:002023-07-28T19:00:09-07:00Scheduled Maintenance: Heroku Server Maintenance<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>19:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>18:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>11:30</var> PDT</small><br><strong>Scheduled</strong> - To coincide with our Summer '23 release (23R5), Propel Software is performing scheduled maintenance on our Heroku server beginning at 6pm PST, Friday, July 28th. This is a minor release to update some hosted services and will have a short downtime. We apologize for any inconvenience. For more information, or if you have any questions, please contact the Support Team at support@propelsoftware.com.</p>tag:status.propelsoftware.com,2005:Incident/175971832023-06-20T19:00:19-07:002023-06-20T19:00:19-07:00Scheduled Maintenance: Heroku Server Maintenance<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>19:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>18:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>12:40</var> PDT</small><br><strong>Scheduled</strong> - Propel Software is performing scheduled maintenance on our Heroku server beginning at 6pm PST, Tuesday, June 20th. This is a minor release for our document service and will have short downtime. We apologize for any inconvenience. For more information, or if you have any questions, please contact the Support Team at support@propelsoftware.com.</p>tag:status.propelsoftware.com,2005:Incident/171239092023-05-04T22:00:20-07:002023-05-04T22:00:20-07:00Scheduled Maintenance: SSO Server Maintenance<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>20:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>12:45</var> PDT</small><br><strong>Scheduled</strong> - Propel Software is performing scheduled maintenance on our SSO server beginning at 8pm PST, Thursday, May 4th. This maintenance has already been verified in a staging environment and there should be no downtime associated with this event. We apologize for any inconvenience. For more information, or if you have any questions, please contact the Support Team at support@propelsoftware.com.</p>tag:status.propelsoftware.com,2005:Incident/169566122023-04-27T23:00:09-07:002023-04-27T23:00:09-07:00Scheduled Maintenance: SSO Server Maintenance<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>14:58</var> PDT</small><br><strong>Scheduled</strong> - Propel Software is performing scheduled maintenance on our SSO server beginning at 9pm PST, Thursday, April 27th. This maintenance has already been verified in a staging environment and there should be no downtime associated with this event. We apologize for any inconvenience. For more information, or if you have any questions, please contact the Support Team at support@propelsoftware.com.</p>tag:status.propelsoftware.com,2005:Incident/168269012023-04-11T23:01:17-07:002023-04-11T23:01:17-07:00SSO Server Maintenance<p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>23:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>13:06</var> PDT</small><br><strong>Scheduled</strong> - Propel Software is performing scheduled maintenance on our SSO server beginning at 9pm PST 11 April 2023 and ending at 11pm PST. This maintenance has already been verified in a staging environment and there should be no downtime associated with this event. We apologize for any inconvenience. For more information, or if you have any questions, please contact the Support Team at support@propelsoftware.com.</p>tag:status.propelsoftware.com,2005:Incident/132378322022-11-19T10:00:44-08:002022-11-19T10:00:44-08:00Domain Name Changeover<p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>10:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>06:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>16:09</var> PST</small><br><strong>Scheduled</strong> - Scheduled Maintenance: On Saturday, November 19th, 2022, from 3:00a EST (6:00a PST) until 7:00a EST (10:00a PST) Propel Software is making some domain and DNS changes updating the old propelplm.com domain to the new propelsoftware.com site. This maintenance will affect incoming and outgoing email temporarily. During this time email will not be available and tickets submitted to support@propelplm.com and support@propelsoftware.com will not function. Tickets submitted through our help center will still operate normally.<br /><br />This maintenance will not affect the customer Salesforce and Propel Software organizations in anyway. <br /><br />The maintenance period will be November 19th, 2022, from 3:00a EST (6:00a PST) until 7:00a EST (10:00a PST). <br /><br />If you have questions, please contact your customer success manager or support@propelsoftware.com before November 19th.</p>tag:status.propelsoftware.com,2005:Incident/96803712022-04-08T07:00:22-07:002022-04-08T07:00:22-07:00Scheduled Maintenance: Migration to Service Cloud<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>06:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>15:24</var> PDT</small><br><strong>Scheduled</strong> - Scheduled Maintenance: The Propel Support Team is finalizing our migration to Service Cloud. At this time we are preparing the move of all open tickets to the new system to provide ticket resolution continuity. This transition to Service Cloud will not have any impact on the Propel platform. During the maintenance period, you will still be able to open new tickets by emailing support@propelplm.com.<br /><br />Please note that previous email ticket threads will not route to the new help desk service so customers will receive a new email regarding their open tickets with the new routing.<br /><br />Maintenance period will be: April 8th, 2022 from 9:00a EDT (6:00a PDT) to 10:00a EDT (7:00a PDT).<br /><br />If you have questions please contact your customer success manager or support@propelplm.com.</p>tag:status.propelsoftware.com,2005:Incident/69774422021-05-11T18:53:43-07:002022-07-19T14:41:26-07:00Salesforce Unplanned Maintenance<p><small>May <var data-var='date'>11</var>, <var data-var='time'>18:53</var> PDT</small><br><strong>Resolved</strong> - Salesforce has reported that most customers should be able to log in again. They have noted that customers using multi-factor authentication may still have troubles logging in. Please reach out to support@propelplm.com if you are still having issues logging in.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>17:25</var> PDT</small><br><strong>Monitoring</strong> - Salesforce has shared the following update:<br /><br />"The Technology team is confident that this incident was the result of an internal DNS change. We are starting to get reports that some customers are able to access their Salesforce services, and we continue to closely monitor that aspect of the recovery."<br /><br />We are also seeing that customers are starting to be able to login again. We are still closely monitoring this situation. Please try logging in and reach out to support@propelplm.com if you are still running into errors.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>16:57</var> PDT</small><br><strong>Update</strong> - Salesforce has shared the following update:<br /><br />"The Salesforce team continues to isolate the root cause to mitigate the impact to other services."<br /><br />Propel Support will share additional updates as we have them.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>16:29</var> PDT</small><br><strong>Update</strong> - Salesforce has shared the following update:<br /><br />"Salesforce is all hands on deck for this incident and exploring multiple paths to resolution. The root cause investigation also continues as the Technology teams are looking at the possibility of a block implemented by a third-party DNS provider, as well as any recent network changes."<br /><br />Propel Support will share additional updates as we have them.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>16:03</var> PDT</small><br><strong>Update</strong> - Salesforce is aware of the issue and provided the following update:<br /><br />"The Salesforce Technology team became aware of an issue impacting multiple Salesforce services. Customers will experience isues while navigating multiple Salesforce services, including the Core application, Marketing Cloud, Commerce Cloud, and Experience Cloud (fka Communities).<br /><br />The impact is also impacting the Salesforce Trust site, status.salesforce.com is not accessible.<br /><br />Path to Resolution: The team is pursuing multiple paths to resolution and is actively investigating to determine the root cause."<br /><br />Propel Support will continue to post updates as they are available.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>15:28</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate and are waiting to hear additional information from Salesforce regarding this outage.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>14:58</var> PDT</small><br><strong>Update</strong> - We have identified that this is a global Salesforce service disruption. We are waiting for Salesforce to provide additional information.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>14:35</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>14:30</var> PDT</small><br><strong>Investigating</strong> - It has come to our attention that users are unable to log into Salesforce and some are getting a "We are down for maintenance" message. This error is on Salesforce's end and we are currently investigating this issue.</p>tag:status.propelsoftware.com,2005:Incident/47357052020-07-29T15:30:59-07:002022-07-19T14:41:26-07:00Degraded Performance of PDF Generation<p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>15:30</var> PDT</small><br><strong>Resolved</strong> - Our Development team has been able to verify that this issue is not an active ongoing issue. For customers who have recently upgraded from our Summer '19 Release to a later version, please contact support@propelplm.com to verify your settings are correct.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>13:33</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>13:29</var> PDT</small><br><strong>Identified</strong> - We have identified the issue and our development team is currently researching a fix.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>11:59</var> PDT</small><br><strong>Investigating</strong> - We have discovered an issue relating to our PDF generation service. We are currently investigating and will provide an update soon.</p>tag:status.propelsoftware.com,2005:Incident/44008192020-06-19T08:27:27-07:002020-06-19T08:27:27-07:00Propel Spring '20 Release Upgrade<p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>08:27</var> PDT</small><br><strong>Completed</strong> - The upgrade has been pushed to non-validated customers. Please complete the post-release configurations found here: https://propelplm.zendesk.com/hc/en-us/articles/360042498412-Propel-Spring-20-Release-Configurations</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>07:02</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>10:01</var> PDT</small><br><strong>Scheduled</strong> - We will be installing the Propel Spring ‘20 release in non-validated customer orgs on Friday, June 19. Below is all the information you need to best prepare. There will be no downtime and users can continue working during the upgrade.<br /><br /><h4>What Does This Mean For Me?</h4><br />-Non-validated Salesforce orgs will be upgraded on Friday, June 19.<br />-The release will be available June 19. If you would like to upgrade your sandbox and test the new features, reach out to your Customer Success Manager.<br />-Once your org is upgraded, a Salesforce Admin will need to perform the Spring ‘20 Configuration Instructions. We will reach out as soon as your org is upgraded, and your Admin can begin the Spring ‘20 configurations.<br /><br /><h4>What’s The Impact?</h4><br />-The push will take less than 5 minutes, and your users can remain logged in and working while the upgrade occurs. The configurations should take about 30 minutes to complete.<br /><br /><h4>What Action Do I Need To Take?</h4><br />-Review the Spring ‘20 Configuration instructions and assets with any IT counterpart.<br />-To test out the Spring ‘20 release in your Sandbox, send an email to Propel Support (support@propelplm.com).<br /><br /><h4>Resources</h4><br />-<a href="https://propelplm.zendesk.com/hc/en-us/articles/360042498412-Propel-Spring-20-Release-Configurations">Spring '20 Release Configurations</a><br />-<a href="https://propelplm.zendesk.com/hc/en-us/articles/360042927951-Propel-Spring-20-Release-Notes">Spring '20 Release Notes</a><br />-<a href="http://go2.propelplm.com/DIM400O0VVe00T0hmV0U0zi">Register for the Spring Webinar</a><br /><br />If you have any questions, please reach out to Propel Support(support@propelplm.com).<br /><br />Over a third of the release features are customer-specific enhancements, and we work every day to improve your user experience. If you have additional features or enhancements you’d like to see in Propel, please let us know and we’ll happily submit them on your behalf.<br /><br />Thanks,<br />Propel Support</p>